Shipping & Returns

SHIPPING POLICY

 

UK DELIVERY

 

UK standard delivery is £3.5– we ship with Royal Mail using their Signed for service. 

Free UK shipping on order over £40 

 

INTERNATIONAL DELIVERY

 

International shipping is £5 and goods are delivered with Royal Mail ‘Tracked and Signed’. 

International delivery is free for orders over £60. 

It is the responsibility of the customer to ensure the delivery address is entered correctly. If an order does not arrive due to incorrect or insufficient delivery instructions being provided it is not the responsibility of our responsibilities to replace it. 

It is the responsibility of the customer to pay any import customs and duty charges if incurred.

RETURN & EXCHANGE POLICY

We hope you are satisfied with your purchases from TchuTcha.

If however for any reason you would like to exchange or return your purchase please notify us within 14 days of receipt of your order by email, quoting your order number.

Items must be unworn and with the tag still on. 

Postage charges cannot be refunded.

The customer is responsible for the cost of the return postage.